Privacy Policy

1. Introduction

At Dhisana AI, Inc. ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, services, and website.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, company name, job title, and contact details
• Profile Information: Additional details you choose to add to your profile
• Communication Data: Messages, emails, and other communications you send through our platform
• Customer Data: Information about your prospects and customers that you upload to our platform

2.2 Information We Collect Automatically

• Usage Data: How you interact with our platform, features used, and time spent
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Server logs, error reports, and performance data
• Cookies and Tracking: Information collected through cookies and similar technologies

2.3 Information from Third Parties

• Integration Data: Information from connected services like CRMs and email platforms
• Data Enrichment: Publicly available information to enhance prospect profiles
• Analytics Providers: Aggregated usage and performance data

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Customize and personalize your experience
• Communicate with you about products, services, and updates
• Provide customer support and respond to inquiries
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. AI and Machine Learning

Our platform uses artificial intelligence and machine learning technologies to:

• Analyze prospect data and generate insights
• Personalize outreach messages and content
• Optimize workflow automation and recommendations
• Improve our services and develop new features

All AI processing is performed in accordance with this Privacy Policy and with appropriate safeguards to protect your data.

5. Information Sharing and Disclosure

5.1 We Do Not Sell Your Personal Information

We do not sell, rent, or lease your personal information to third parties.

5.2 When We May Share Information

• Service Providers: With trusted third-party vendors who assist in operating our platform
• Integrations: With services you choose to connect (CRMs, email platforms, etc.)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Consent: When you explicitly consent to sharing

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit and at rest
• Access controls and authentication
• Regular security audits and monitoring
• Employee training on data protection
• Secure data centers and infrastructure

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

You may request deletion of your account and associated data at any time, subject to legal retention requirements.

8. Your Rights and Choices

8.1 Access and Control

You have the right to:

• Access and review your personal information
• Update or correct inaccurate information
• Delete your account and associated data
• Export your data in a portable format
• Opt out of certain communications

8.2 Cookie Preferences

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect platform functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Certification under privacy frameworks

10. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

11. Regional Privacy Rights

11.1 GDPR (European Union)

If you are located in the EU, you have additional rights under the General Data Protection Regulation, including the right to data portability, right to restriction of processing, and right to object to processing.

11.2 CCPA (California)

If you are a California resident, you have rights under the California Consumer Privacy Act, including the right to know what personal information is collected and the right to delete personal information.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

14. Effective Date

This Privacy Policy is effective as of January 15, 2025, and applies to all information collected by Dhisana AI on or after this date.

15. Third-Party Advertising and Opt-Out

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email. You may opt out of receiving this advertising by visiting https://app.retention.com/optout. You also have the option to opt out of the collection of your personal data in compliance with GDPR. To exercise this option, please visit https://www.rb2b.com/rb2b-gdpr-opt-out.