1. Introduction
At Dhisana AI, Inc. ("we," "our," or "us"), we are committed to
protecting your privacy and ensuring the security of your personal
information. This Privacy Policy explains how we collect, use,
disclose, and safeguard your information when you use our platform,
services, and website.
2. Information We Collect
2.1 Information You Provide
-
Account Information: Name, email address, company
name, job title, and contact details
-
Profile Information: Additional details you
choose to add to your profile
-
Communication Data: Messages, emails, and other
communications you send through our platform
-
Customer Data: Information about your prospects
and customers that you upload to our platform
2.2 Information We Collect Automatically
-
Usage Data: How you interact with our platform,
features used, and time spent
-
Device Information: IP address, browser type,
operating system, and device identifiers
-
Log Data: Server logs, error reports, and
performance data
-
Cookies and Tracking: Information collected
through cookies and similar technologies
2.3 Information from Third Parties
-
Integration Data: Information from connected
services like CRMs and email platforms
-
Data Enrichment: Publicly available information
to enhance prospect profiles
-
Analytics Providers: Aggregated usage and
performance data
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Customize and personalize your experience
- Communicate with you about products, services, and updates
- Provide customer support and respond to inquiries
- Monitor and analyze usage patterns and trends
-
Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
4. AI and Machine Learning
Our platform uses artificial intelligence and machine learning
technologies to:
- Analyze prospect data and generate insights
- Personalize outreach messages and content
- Optimize workflow automation and recommendations
- Improve our services and develop new features
All AI processing is performed in accordance with this Privacy
Policy and with appropriate safeguards to protect your data.
5. Information Sharing and Disclosure
5.1 We Do Not Sell Your Personal Information
We do not sell, rent, or lease your personal information to third
parties.
5.2 When We May Share Information
-
Service Providers: With trusted third-party
vendors who assist in operating our platform
-
Integrations: With services you choose to connect
(CRMs, email platforms, etc.)
-
Legal Requirements: When required by law,
regulation, or legal process
-
Business Transfers: In connection with mergers,
acquisitions, or asset sales
-
Consent: When you explicitly consent to sharing
6. Data Security
We implement industry-standard security measures to protect your
information:
- Encryption in transit and at rest
- Access controls and authentication
- Regular security audits and monitoring
- Employee training on data protection
- Secure data centers and infrastructure
7. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services
You may request deletion of your account and associated data at any
time, subject to legal retention requirements.
8. Your Rights and Choices
8.1 Access and Control
You have the right to:
- Access and review your personal information
- Update or correct inaccurate information
- Delete your account and associated data
- Export your data in a portable format
- Opt out of certain communications
8.2 Cookie Preferences
You can control cookie settings through your browser preferences.
Note that disabling certain cookies may affect platform
functionality.
9. International Data Transfers
Your information may be transferred to and processed in countries
other than your country of residence. We ensure appropriate
safeguards are in place for international transfers, including:
- Standard contractual clauses
- Adequacy decisions by relevant authorities
- Certification under privacy frameworks
10. Children's Privacy
Our services are not intended for children under 16. We do not
knowingly collect personal information from children under 16. If we
become aware that we have collected personal information from a
child under 16, we will take steps to delete such information.
11. Regional Privacy Rights
11.1 GDPR (European Union)
If you are located in the EU, you have additional rights under the
General Data Protection Regulation, including the right to data
portability, right to restriction of processing, and right to object
to processing.
11.2 CCPA (California)
If you are a California resident, you have rights under the
California Consumer Privacy Act, including the right to know what
personal information is collected and the right to delete personal
information.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify
you of any material changes by posting the new Privacy Policy on
this page and updating the "Last updated" date. We encourage you to
review this Privacy Policy periodically.
13. Contact Information
If you have any questions about this Privacy Policy or our privacy
practices, please contact us:
14. Effective Date
This Privacy Policy is effective as of January 15, 2025, and applies
to all information collected by Dhisana AI on or after this date.